Refund Policy

This policy explains how refunds and cancellations work for Caluri Si Pro subscriptions, which are billed through our payment provider.

1. Cancellation

You can cancel your Pro subscription at any time from the app (Profile → Manage subscription) or by contacting support. Cancellation stops future renewals. You keep access to all Pro features until the end of the billing period you have already paid for.

2. Refund eligibility

If you are not satisfied with Caluri Si Pro, you may request a refund within 7 days of a new subscription purchase or a renewal, provided you have not already used Pro scans during that period. Refund requests are reviewed on a case-by-case basis.

3. How to request a refund

To request a refund, use the in-app Help & Support section and choose the "refund" category, or contact us through our website. Please include your account email and the transaction reference from your payment receipt.

4. Partial periods

We do not provide partial refunds for unused time within a billing period except where required by law. If you cancel, you retain access until the end of the period you paid for.

5. Processing

Approved refunds are processed through our payment provider and typically appear on your original payment method within 5 to 10 business days, depending on your bank.

6. Contact

For any billing or refund questions, use the in-app Help & Support section or contact us through our website.